Complaints Policy

Introduction

At ReviewAscent, we value every customer and are committed to providing the highest level of service. This Complaints Policy explains how you can raise concerns, how we handle complaints, and what you can expect from us.

Scope

This policy applies to all complaints regarding:

Our products or services

Access to or use of the ReviewAscent platform

Customer support interactions

Any other service provided by ReviewAscent

How to Make a Complaint

If you are dissatisfied with any aspect of our services, you can submit a complaint through the following channels:

Using the contact form on our website

Sending a written complaint through our platform’s support portal

When submitting a complaint, please include:

Your name and organization (if applicable)

A clear description of the issue

Relevant dates, transactions, or account details

Any supporting documents or evidence

How We Handle Complaints

Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.

Investigation: We will investigate the complaint thoroughly, reviewing all relevant information.

Response: We aim to provide a resolution or update within 10 business days. If the issue requires more time, we will keep you informed of progress.

Resolution: We will work to resolve the complaint fairly, including possible remedies, adjustments, or explanations.

Our Commitment

Treat all complaints seriously and confidentially

Investigate impartially and transparently

Communicate clearly throughout the process

Use complaints as an opportunity to improve our services

Escalation

If you are not satisfied with the resolution of your complaint, you may request that it be escalated to a senior manager within ReviewAscent. We will provide a final decision after careful review.

Monitoring & Improvement

We review complaints regularly to identify trends and areas for improvement. Feedback helps us enhance our services, prevent future issues, and ensure the best experience for all users.