Privacy Policy
At ReviewAscent, your privacy and the security of your personal data are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our platform, services, or website. By using ReviewAscent, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
a) Contact Information
Name, email address, phone number, company name
b) Account Information
Login credentials, account settings, preferences
c) Usage Data
Platform activity, interactions with features, reviews submitted
Analytics data such as pages visited, time spent on the platform, and device/browser information
d) Payment Information
Billing information and payment method details for subscription services
e) Cookies and Tracking Data
We use cookies, pixels, and similar technologies to track usage patterns and improve our services
2. How We Use Your Information
Your personal data may be used for the following purposes:
To provide, operate, and improve our platform and services
To send account updates, notifications, and review requests
To personalize your experience and optimize platform performance
To respond to support inquiries and manage your account
To comply with legal obligations and enforce our Terms of Service
To analyze trends, usage, and customer sentiment for product development and marketing
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your data under the following legal bases:
Consent: When you agree to receive communications or submit reviews
Contractual Necessity: To provide services as part of your subscription
Legitimate Interest: To improve platform functionality, prevent fraud, and ensure security
Legal Obligation: To comply with applicable laws and regulations
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your data in limited circumstances:
Service Providers: Third-party vendors supporting our platform, such as hosting, analytics, or marketing services
Integrated Platforms: Google, Facebook, Tripadvisor, Trustpilot, or other integrated platforms when you link accounts
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In case of merger, acquisition, or sale of assets, with safeguards for data protection
All third parties are required to handle your information securely and in compliance with applicable data protection laws.
5. Data Retention
We retain your personal data only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes or enforce agreements
Once personal data is no longer needed, it is securely deleted or anonymized.
6. Your Rights (GDPR)
You have the following rights regarding your personal data:
Access: Request a copy of your data
Correction: Update or correct inaccurate information
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit processing of your data
Data Portability: Receive your data in a structured format
Objection: Object to processing for marketing or legitimate interests
To exercise your rights, contact us via the platform or through our contact form.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from:
Unauthorized access
Accidental or unlawful destruction
Loss, alteration, or disclosure
Any other form of unlawful processing
However, no system is completely secure. You use our services at your own risk.
8. Cookies and Tracking Technologies
We use cookies, analytics tools, and similar technologies to:
Improve user experience and website performance
Track usage patterns and optimize platform features
Deliver relevant communications and content
You can manage or disable cookies through your browser settings, though this may affect some platform functionalities.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any external sites you visit.
10. Children’s Privacy
ReviewAscent is not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware that personal information has been collected from a child without parental consent, we will take steps to delete it.
11. International Transfers
If you access ReviewAscent from outside your country, your personal data may be transferred to and stored in countries with different data protection laws. We take appropriate measures to ensure data protection in accordance with GDPR and other applicable regulations.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be posted on this page with a revised effective date. Continued use of ReviewAscent after updates constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or to exercise your privacy rights, please contact us via our platform or through our contact form.