Frequently Asked Questions
Can I really launch review campaigns within minutes?
Yes. Upload your customer list, select a service-based template, set your schedule, and launch. No coding or technical setup is required, and guided steps help you get your first campaign live quickly.
Is my customer data secure on ReviewAscent?
Absolutely. All data is encrypted both in transit and at rest, access is strictly controlled, and information is never sold or shared. You retain full ownership of your data and can request deletion at any time.
Is ReviewAscent fully GDPR compliant?
Yes. Compliance is built into the platform from day one. We support lawful processing, consent tracking, automatic opt-out links, data minimization, and suppression lists—protecting both your business and your customers.
What happens if SMS or email doesn’t reach a customer?
ReviewAscent uses dual-channel delivery via SMS and email, ensuring higher reach and response rates. If one channel is missed, the other increases your chances of engagement without extra effort.
Will automated messages feel spammy or harm my brand?
No. Messages are respectful, personalized, and sent at optimal times. Built-in frequency limits and easy opt-outs ensure communication feels natural and maintains customer trust.
Can ReviewAscent scale as my business grows?
Yes. Whether you add more customers, locations, or campaigns, ReviewAscent scales smoothly without added staff or operational complexity. Growth never disrupts your workflow.
Does ReviewAscent actually improve online reputation?
Yes. Automated review requests consistently generate fresh, positive feedback, helping balance occasional negatives and protect your public image before issues escalate.
What kind of return on investment can I expect?
Most businesses see results quickly. Increased reviews improve search visibility, trust, and conversions, while automation saves hours of manual follow-ups—often paying for itself within weeks.
Do SMS and email together really increase response rates?
Yes. Dual-channel outreach meets customers where they’re most responsive, significantly increasing engagement and turning missed opportunities into consistent review growth.
What if unhappy customers leave negative feedback?
ReviewAscent captures lower ratings privately first, giving you the chance to resolve concerns before they become public. At the same time, a steady flow of positive reviews cushions occasional negatives.
Do I need technical skills or training to use ReviewAscent?
Not at all. The platform is designed for simplicity, with an intuitive dashboard and guided workflows that make reputation management easy for any team.
Can I track results and performance clearly?
Yes. Real-time analytics show review growth, response rates, campaign performance, and visibility impact—so you always know what’s working and where to optimize.